Chapter 306

She knew exactly what she was going to say. She had already rehearsed it in her head and dealing with work crisis gave her an extra edge in her job. She had everything, every little detail about the person on the other end in front of her. That was the first thing Lisa had sent her before setting up the conference. She was not sure how he looked, even though she had met him before but that didn’t really matter right now. She knew that he was one of the high profile comments and his words have value. Things have been going on pretty good so far, but how after this she was determined no to let anything bad happen and not to loose his goodwill. She was ready waiting for him to be available on the other end with everything going on in her head. She was not tense but clear and precise and confident. Lisa said, “He is on the other end. “ Diya greeted, “Hello Mr. Launigan. It is very nice of you to find some time to speak with me. I am not going to ask you how you are doing as I apparently know that you are not quiet happy and I am here to discuss a solution got this. To begin with I would like to apologize for the mistake.” He said, “I am listening. Let’s see what you have got” in a very affirmative tone. She was happy to sense that his tone was not upset. She continued, “I do not wish to waste your precious time by trying to explain how this happened, but I believe that you would rather prefer a solution to the problem. First, I can reprint the stock and make it a priority and hand it over to you by the end of next week. Secondly, as the mistake was on our part I would like to absorb the cost of the stock." There was silence on the other end for a whole minute. Mr. Launigan said, "That is very generous of you. I am very impressed by your professionalism and sincerity. I hope this doesn't happen in the future. When I heard that you wanted to speak with me I was expecting an apology and probably a huge justification wasting my time and nothing productive at all. But I am very impressed and surprisingly I am not angry anymore. I hope you keep your word and deliver it on time. I would prefer if you could deliver it by then end of working day on Wednesday which would give me enough time in hand." She was very happy. She said, "Thank you very much and I promise you everything will be delivered as per your request. Just one thing, if it is possible someone can come and pick up the stock and we can get started right away so that I stay by my word."

She was on the phone with Lisa, making all arrangements and by the time she got to bed it was half past one. She was tired but relieved that everything was going to work out fine. She was not sure when she fell asleep but woke up instantly when the alarm went off. She was ready in less than twenty minutes and with a sandwich in her hand and some coffee in the coffee mug and was already on her way to work. As it was Sunday, bright and early at six thirty in the morning, there was no one on the road. She was there in less than twenty minutes and it was such a perfect timing, that when she opened the door and deactivated the security alarm Lisa was there and followed here were couple of workers, Jake and Joseph. She knew there were there to get things done. She had promised that she would pay them double for the day, as it was a Sunday and it was a priority. She had already verified the documents and had everything set in place to be printed. Jake had the stock and he immediately went to work. Diya was not sure how much stock had to be reprinted so she had estimated it to be at least a couple of days. Working with Jake and Lisa and verifying everything both the order and the available stock, it turned out to be a wonderful surprise. All the stock that was sent to them had been returned, well Jack had picked it up as per Lisa's request. Only the upper pile of the stock was printed incorrectly and the stock on the bottom was done correctly. She sat with Joseph and Lisa and verified every single one of the set and even randomly checking some stocks in each within them. It was quiet clear that someone had changed the print chart in-between the prints and had forgotten to change the stock. So the next batch was printed wrong. Lisa had taken precaution in ordering the food. She had ulcer so she always had to eat on time. So when she is around she made sure that everyone got something to eat. Until the food arrived, some sandwiches and a couple of slices of pizza, Diya didn't notice the time. She didn't care much for the food as she was already starting to feel full as the work was getting done. By the time it was five in the evening, the complete stock was printed, organized and was ready to be delivered. Something struck her; she picked up the phone and called Mr. Launigan. To her amazement he came on the other end immediately. After a brief conversation she was on her way to meet him at his house with the printed documents in her trunk.