Chapter 29

There are three reasons why ensuring quality is important for the success of a small business. First, ensuring quality will ensure that you have satisfied customers. Satisfied customers will stick with you and in turn ensure that you are successful and reach the goals you set out for your business. Second, customers which always get the quality they expect will help you create the image of a business dedicated to quality. That kind of reputation is only available to businesses which consistently deliver the quality that is ordered.

Third, using quality assurance procedures ensures that you get the quality you want but also ensures reproducibility. If you do something well, you want to be able to do it again exactly the same way. Delivering quality products and services is good for business and that alone is reason enough to apply the appropriate procedures. Beyond that though, there is a tremendous satisfaction in delivering something that you know is good and will do the job your customer wants’.

Oh my god! this is good. These presentations, ideas, what he is talking about, this are exactly what I was looking for. Oh! I wish I could record everything I have heard today in my head. I love this guy and his ideas, I wish I could hire him and let him be my advisor, I will expand faster, much faster, with her thoughts racing, she also realized hiring him is practically not possible and she can’t afford to pay his salary. She started writing whatever he had discussed about, so that she can remember, go back home and try to implement them.